Before you start
Frequently asked questions
Which files are supported?
Select a complete sysdiagnose archive generated by an iPhone, with its original structure intact. Do not select an individual extracted log file or change the archive's internal folders.
What if the app says the file is invalid?
Check that the download is complete and the extension has not been changed, then select the file again from Files. If it still cannot be recognized, email support a screenshot of the error.
Why are some report sections missing?
Sections with no successfully extracted records are hidden automatically. A missing section does not necessarily mean the activity never occurred; it may reflect the system version, record retention or file contents.
Are original files uploaded?
No. Analysis and report generation take place locally. Original files and reports are not sent to us unless you choose to share them through another method.
Can deleted reports be recovered?
Reports deleted in the app generally cannot be restored. PDFs previously exported to Files or elsewhere are not deleted with the in-app record.
What if purchased credits have not appeared?
Check the App Store payment status and current Apple Account, stay connected to the internet and reopen the app. If the issue continues, provide the order date, product name and a screenshot that does not expose complete payment credentials.
Do unused report credits sync?
No. Single-report credits are consumable purchases stored only in the app on the current device. They cannot be recovered after deleting the app, so we recommend generating your report soon after purchase.
What can a report establish?
A report organizes records successfully extracted from the selected system file to help compare timing. It does not establish device security, a person's identity or the intent behind an action.
Contact us
Email 1191334812@qq.com. We will investigate based on the information you provide, but cannot promise to recover data that the system did not record, that has expired or that is absent from the file.